Wholesale Services

Many of our reseller partners have built successful and growing businesses on the bedrock of our highly competitive voice offerings. However, that is only a small part of the story and only a small part of the benefit that we can offer to your business.
With a growing portfolio of services specifically tailored to the needs of you and your target markets, we can help you get closer and more firmly entrenched in your customers' businesses, by delivering multiple services spanning their voice, data and business application requirements.

Connectivity Services

The second cornerstone of any customer offering is our portfolio of connectivity solutions. These offer exactly what you need to deliver corporate networks tailored precisely to support the objectives of your customers in the most cost effective manner.
Whether your customers need high bandwidth point-to-point connections, to move large volumes of information from one place to another, or need a fully meshed IP-VPN (Internet Protocol Virtual Private Network) to provide access to corporate systems and communications for all colleagues throughout your business, we have the ideal solution for a secure, reliable infrastructure optimised to their business structure and requirements.

Our IP-VPN service, based on MPLS (Multi Protocol Label Switching) technology, offers the highest levels of reliability available, plus supreme quality of service to support even the most demanding business applications.

We have also launched our Next Generation Network. This offers an extended range of Ethernet services, the benefits of rapid provisioning and the ability to scale services up and down at will, to give your customers the real corporate agility they need. Supporting this, our multi-million pound Local Loop Unbundling programme means that we can now offer peerless access services - including both ADSL and SDSL connectivity - throughout all the UK's major conurbations.

Contact Centre Solutions

Inbound Call Management, Queue Buster, Managed Voice Recording, for large opportunities IPCC (incl IVR)
It is well documented that consumers are heavily influenced in their purchasing decisions by experiential factors as much as by the features and functionality of their purchases. As the number of choices goes up, but differentiation between the options goes down (as does consumers' available time and disposable income) then the quality of experience that your customers deliver through their contact centre operations is paramount.

By helping them deliver this optimised customer experience, you can significantly strengthen your relationship with your customers and combat the price erosion and churn that is so prevalent in the telecommunications marketplace.
Our inbound call management services are structured to give the maximum potential revenue share opportunities, supported by absolute service reliability commitments and comprehensive reporting tools. In addition, we work tirelessly on your behalf, liaising with the regulatory organisations (Ofcom and PhonepayPlus - formerly ICSTIS) to ensure that we provide you with the latest advice for your customers on the potential impact of proposed regulatory changes.

To really add value to the services you can offer, we are growing our portfolio of applications that make real differences to your customers' contact centre operations. These include solutions for managing queues during periods of over-demand by users, and managed voice recording facilities. For your largest customers, we also offer a full IP-based contact centre solution, enabling them to roll out powerful multimedia, virtualised contact centre environments.
Internet Services

The expansion of the public internet has transformed the way we all live - from communication by email, Instant Messaging and IP softphones, to banking, shopping and even socialising online. Equally, businesses have embraced it to maximise their effectiveness and market penetration.

Complementing our portfolio of private network and bandwidth services, we have a market-leading package of internet services available for our wholesale partners. Our internet access capability offers domain name service, multicast and security options such as email virus and spam protection and DDoS mitigation. That's why it is ideal for your customers who wish to offer their consumers access to their corporate websites. In addition, we offer Virtual ISP services, enabling you to run profitable ISP businesses without the overhead of setting up the complex operations to support this business model.

IP Based Applications

AS IP matures as the predominant transport method for all data over your company network and the global internet, it opens up opportunities for a whole new raft of business applications that were either not feasible before, or can be executed far better and cheaper in this new world.

To ensure that you can satisfy the increasing demand for IP-based applications, we are investing heavily in developing an innovative and growing portfolio of IP-based business applications for you to deliver to your customers.

Key to this strategy is our Application Performance Management solution. This adds real value to your corporate network offerings, particularly those based on EyeWiMAX connectivity services.

Traditionally, business systems have been supported by network infrastructure with service commitments-based arcane network metrics. This isn't good enough to ensure a good user experience. So to ensure that the infrastructure remains matched at all times to the demands and aspirations of each business, we provide dedicated management of their entire telecommunications estates, freeing the in-house IT team to focus on driving the business, confident in the knowledge that the network is in expert hands.
An example of the new IP-driven business applications that we are rolling out is IP-CCTV, a centrally managed and hosted CCTV (closed circuit television) service. Based on IP technology, this offers a step-change in image clarity. Plus, it benefits from remote management and data storage, plus full analytics which transform the service into tools for marketing, customer service, supply chain management and more.

Voice Services

Voice services offer an excellent opportunity for ongoing revenue generation and we can support your business with a range of wholesale services.

Since we laid the first transatlantic telecommunications cable back in 1866, we have consistently led the industry in the delivery of voice telephony services throughout the world. Our traditional (TDM) voice services remain the most fairly priced and feature rich offerings on the market. We also work with our customers to help them migrate to new IP telephony systems, where and when they wish to do so.

With both direct and indirect voice options - including line rental and Carrier Pre-Select - delivering cost-effective voice solutions for your customer base, we provide you with a highly competitive market offering, delivered over our robust and efficient network ensuring the service quality that your customers want.

Furthermore, as adoption of IP telephony in both the corporate and consumer environments increases, we offer a platform to help you enable your customers to transform their businesses' communications strategies. We are launching IP Voice solutions for you to offer to your customers, whatever their current status or ambition. Firstly, for businesses who wish to retain their on-site PBXs, but wish to appreciate the savings of routing all their voice calls over their corporate network, we will be launching IP Trunking. And, for those who want all the benefits of full Centrex capability - while totally doing away with the overhead of buying and running their own PBX equipment - we will