Service Desk

EyeWiMAX delivers 24x7 dedicated support with a single point of contact and direct access to EyeWiMAX technical staff for all enquiries across the UK. A range of flexible hours of cover are available, so the level of service you receive will be specific to your call level requirements.
EyeWiMAX has a diverse range of engineering skills allowing us to meet your demands. With a range of service options available, EyeWiMAX can deliver a high level of service to assist in the availability of systems and users to your business. To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.

On a monthly basis, EyeWiMAX will provide you with a standard report containing management information with regard to the incident activity for the reporting period.

The options available within this service are:

Assist24 (1st Line Support / Helpdesk)
Admin24 (User Admin)
Remote software installation
File restoration from backup
3rd party call management
Backup reporting
Antivirus reporting
Batch file processing
Comms link call management